Support

Welcome to the technical support page!

Office opening hours:
Monday through Friday from 9:00 to 17:00 (UTC + 04:00)

We usually respond to all support requests within a business day. We sometimes respond to requests outside of normal business hours, but we can't guarantee support outside of these hours. Thank you for your understanding!

Please, describe in the ticket

  • What do you expect from the plugin?
  • What the plugin does, what you don't expect
  • What debugging steps have you already taken (deactivating other plugins, checking js errors, etc.)
+ Add new ticket

What is support?

Our support includes:

  • Configuration questions or recommendations
  • Updates for Woocommerce / WordPress compatibility
  • Common problems with the functionality of the plugin

Our support does not include:

  • Configuring the WooCommerce store settings
  • Configure the functionality of the plugin to the individual needs of the store
  • Customize plugin's files (you should use provided hooks/filters)
  • Fix WooCommerce themes

Guarantee

We fully support our plugins and custom development. However, if you have any problems with our plugins - we'll try to resolve them OR if necessary, refund the money. Our refund policy provides a 30-day limit for all plugins.